Returns & Exchanges
At Santoku Knives, we stand behind the quality of our craftsmanship. If you are not completely satisfied with your purchase, you may return your unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the unused knives in their original protective sleeves and wooden boxes to prevent damage during transit.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt.
Quality Inspection & Refund
Once our bladesmiths inspect the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing